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Can I change an order after I've placed it?
We are unable to cancel, add items or adjust quantities on orders that have already been placed. We do not issue refunds once the order is processed or shipped.
Why are your sizes so different?
Our products come from different manufacturers all over the world. Not every manufacturer sizes our products the same.
How do I know what size to pick?
A unique sizing chart is available on every product page.
I usually wear a size L, should I only purchase size L products here?
Not necessarily. Some of our size L products may fit you, but for others, you may want a size M or even XL. Please pay close attention to the measurements on the sizing charts to ensure you get a product that fits you perfectly!
I ordered 3 items, but my package only had 2. Where is my other item?
Since many of our products ship directly from the manufacturer, not all items ship from the same location. Items shipped separately may arrive on different days. Don't worry, your other item is on its way.
My product arrived damaged; can I get a new one?
Don't worry, in the unlikely event that any products arrive damaged, we are happy to replace them for you.
Can I pay with PayPal?
Sure, you can! We offer many secure checkout options including PayPal, Visa, Mastercard, Apple Pay, Google Pay, Shop Pay and more.
Do you save payment details?
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
Promotions & Coupons?
To use a promo code, add all desired items to your shopping cart and proceed to the Checkout page. Enter the code in the provided “Gift card or discount code” box in your cart and click “Apply”!
Discount codes cannot be applied to previous orders or be applied if a discount code is not used. Discount codes cannot be combined with other offers. Product pricing and/or discount codes are subject to change without notice. Discount codes are not valid on Gift Cards. Only one promo code can be applied per order. All promo codes have an expiration, please email us if you have any questions.
Questions?
EMAIL: Sales@GayJockUnderwear.com
Thank you!