Frequently Asked Questions (FAQ) | Gay Jock Underwear L.L.C.

Frequently Asked Questions (FAQ)

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shopify Payments.

Do you offer underwear for Pride events?

Yes! We release special Pride-themed designs each year. Check out our Pride collection here.

Can I cancel or change my order?

Once an order has been placed, we cannot cancel, modify, or adjust it.

How can I contact customer support?
How do I know which size to choose?

Each product has its own sizing chart. If you are between sizes, we recommend sizing up for comfort.

Do you offer gift cards?

Yes! We offer digital gift cards — perfect for birthdays, holidays, or special occasions. Purchase a gift card here.

How long does shipping take?

Shipping times vary by location. For details, see our Shipping Policy.

Are your underwear suitable for athletic use?

Yes! Our underwear is designed to provide support and comfort for workouts, sports, and everyday wear.

Do you offer international shipping?

Yes, we offer free worldwide shipping! All orders are shipped discreetly. See our Shipping Policy for details.

Are your products made from high-quality materials?

Absolutely. We use premium fabrics like soft cotton blends, stretchable elastics, and breathable microfiber to ensure comfort, durability, and a great fit.

How do I care for my underwear?

Most items are machine washable in cold water. We recommend air drying to maintain shape, color, and elasticity.

Do you offer discounts or promotions?

Yes! Sign up for our newsletter or follow us on social media to receive exclusive discounts and updates.

What makes Gay Jock Underwear different from other brands?

Our underwear is designed for the LGBTQ+ community, combining style, comfort, and functionality with bold designs and premium fabrics.

Do you offer underwear specifically for gay men?

Yes! Our designs are tailored for gay men who want supportive, stylish, and comfortable underwear for everyday wear or special occasions.

Do you sell limited edition or seasonal designs?

Yes! We frequently release limited edition and seasonal collections. Subscribe to our newsletter to stay updated.

Is my personal information safe when shopping?

Absolutely! We use industry-standard encryption and secure payment gateways to protect your information.

Do you ship discreetly?

Yes! All orders are shipped in plain, unmarked packaging for your privacy. We never list product names on the label.

Where do your products come from?

Our products are carefully sourced from trusted third-party brands and international suppliers who share our commitment to quality, comfort, and inclusive design. Each item is reviewed for fit, fabric, and craftsmanship before being offered on our store.

How do I track my order?

As soon as your order ships, we’ll email you a tracking link. You can also log into your account (if created) to view real-time status anytime.

Do you accept returns or exchanges?

We accept returns for defective or incorrect items only. Please see our Refund Policy for details.

Do I need an account to place an order?

No — you can check out as a guest. Creating an account makes it easier to track orders and access your history.

Do you offer wholesale or affiliate partnerships?

Yes! We welcome wholesale and affiliate inquiries. Please email sales@gayjockunderwear.com for details.

How do I redeem a discount code or gift card?

Enter your code in the “Discount code” field at checkout before completing your purchase. Digital gift cards are applied in the same field.

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This FAQ is for informational purposes only. If anything here conflicts with a store policy, the official policy controls. Gay Jock Underwear L.L.C. complies with international e-commerce, privacy, and AI transparency laws, including the EU AI Act, GDPR / UK GDPR, and CCPA / CPRA.
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